“Smart card” technology was developed 20 years ago and has reached the end of its life cycle. We have experienced numerous challenges as smart cards have approached the end of their utility, most notably:

• The hardware needed to support SentriCards® is no longer supported by the manufacturer, and the technology to support this internally presents security concerns for our end-users we are not willing to jeopardize.
• Smart cards do not support the latest highly desirable home access features that REALTORS® want.
• Bluetooth® technology and connectivity is the new standard for mobile business needs.

As a trusted technology company, SentriLock takes pride in always keeping a keen eye toward the future while staying firmly committed to providing the best overall customer experience and long product life. This means migrating to superior Bluetooth® connectivity and a robust smartphone “App”-based environment.

The innovative features and functionality of the SentriKey® Real Estate mobile app offer the best customer experience and can be constantly enhanced with improved features that help real estate professionals.

Retirement of the SentriCard® means that it will no longer be supported as a means of access to lockboxes. You will need to download and use the SentriKey® Real Estate mobile app to continue using the SentriLock system to show properties.

Regarding your old boxes, your existing lockboxes will continue to work.  SentriLock’s SentriKey® Real Estate mobile app is backwards-compatible with all lockboxes. To take full advantage of the features and functionality available through the app, we recommend using a Bluetooth®-enabled lockbox, but our app solution will work with all existing SentriLock previous-generation lockboxes.

Learn more at this link

1. Navigate to lb.sentrilock.com and click ‘Login.’
2. Once logged in click ‘Manage My Account’ on the left.
3. Click ‘Account Settings’ on the left.
4. Locate and click the ‘Change PIN’ Button.
5. Fill in required fields (Current PIN, New PIN, Confirm PIN), then click ‘Change PIN.’
6. If the agent does not know their PIN, they can click, “I don’t know my PIN.”
   • If they have security questions, the website will ask them to answer one of their security questions to change the PIN. (They do also have the option to be asked another security question at the bottom of the page.)
   • If they do not have security questions, they will be sent a 6-digit code as a text message. They will need to enter this code as the Current PIN.
   • Then they will need to enter a New PIN and Confirm the PIN.
   • Click ‘Change PIN’ at the bottom of the page.

1. Login at http://lockbox.sentrilock.com. From the column on the left side of the screen, click on ‘Manage My Account’.
2. Under the My Settings column on the left side of the screen, click on ‘Profile Settings’.
3. You will then see the option to update your phone number and email address.

You can also update your information on your MLS and the updated information will import over within 24 hours.

1. Log into the SentriKey App and tap on the three bars (Hamburger Menu) in the top left of the app, then tap Access Logs.
2. Allow the app to load the logs of your lockboxes.
3. Search for the lockbox by typing the serial number into the search tab.
4. Tap Search
5. You will then be presented with a list of accesses that can be selected.
6. To the left of each access is an icon that indicates the access type (SentriConnect Key logo, SKRE SentriLock logo, or Access Code Keypad Button logo).

NOTE: The access log displays the most recent accesses at the top of the list.

NOTE: This feature is only available if the Association allows one day codes.

1. Log into the SentriKey App and tap on the three bars (Hamburger Menu) in the top left of the app.
2. Select ‘My Lockboxes.’
3. Then select, ‘Get Access Code.’
4. Select the lockbox/address.
   • If you do not see the address, type in the lockbox serial number in the search bar.
   • Click ‘Done’ or ‘Search.’
5. In the ‘Assigned To’ field, type the person’s name who will be using the code.
6. Select the date that the code is needed.
7. Tap ‘Get One Day Code.’
   • You will then enter your PIN or verify biometrics.
   • The code will then be displayed on the screen.

To Share the Code:

1. 1. Tap on the share button in the top-right. (Share icon may vary depending on the phone type.)
   2. Select how you’d like to share the code. (ex: text or email)
   3. If you select email or text, enter the ‘TO’ information (phone number/email address) and click send.
      • The message will contain the lockbox serial number, valid on date, code, and the directions on how to use the code.

1. Open the SentriKey Real Estate App and select the three lines in the top-left corner of the home page.
2. Select ‘My Lockboxes’.
3. Select ‘Assign/Unassign Property’.
4. Find the lockbox you’d like to assign by typing in the serial number in the search bar at the top of the page and click ‘Search’.
5. Select the lockbox that you would like to assign.
6. Tap the date under ‘On Listing Since’ and change the date if needed.
7. Tap ‘Assign to Property’ at the bottom of the screen.
8. Select a Region, if applicable.
9. Tap Confirm.

1. Open the SentriKey Real Estate App and select the three lines in the top-left corner of the home page.
2. Select ‘My Lockboxes’.
3. Select ‘Assign/Unassign Property’.
4. Find the lockbox you’d like to assign by typing in the serial number in the search bar at the top of the page and click ‘Search’.
5. Select the lockbox that you would like to assign.
6. Tap the date under ‘On Listing Since’ and change the date if needed.
7. Tap ‘Assign to Property’ at the bottom of the screen.
8. Select a Region, if applicable.
9. Tap Confirm.