Welcome to Support

You can reset your password on the SentriKey® Real Estate website.

1. Go to https://lb.sentrilock.com/lbs/index/ and click Forgot Password.

2. The Forgot Password screen will be displayed.

3. In the text box, enter your SentriKey® ID (or SentriCard serial number).

4. Click Send E-mail. You’ll see a message from the SentriKey® Real Estate website letting you know that a link to change your password has been sent to your email.

5. Click the link in the email. Note: This link will expire in 24 hours.

6. The link will take you to the Change Password screen. Enter your new password, and then enter it again.

7. Click Save Changes. Your new password has been created and can be used to log in to the SentriKey® Real Estate system.

1. Navigate to lb.sentrilock.com and click ‘Login.’
2. Once logged in click ‘Manage My Account’ on the left.
3. Click ‘Account Settings’ on the left.
4. Locate and click the ‘Change PIN’ Button.
5. Fill in required fields (Current PIN, New PIN, Confirm PIN), then click ‘Change PIN.’
6. If the agent does not know their PIN, they can click, “I don’t know my PIN.”
   • If they have security questions, the website will ask them to answer one of their security questions to change the PIN. (They do also have the option to be asked another security question at the bottom of the page.)
   • If they do not have security questions, they will be sent a 6-digit code as a text message. They will need to enter this code as the Current PIN.
   • Then they will need to enter a New PIN and Confirm the PIN.
   • Click ‘Change PIN’ at the bottom of the page.

1. Log in to the SentriKey® application.
2. Press the ENT button on the lockbox keypad to wake it up.
3. Enter Your PIN and Tap Open Lockbox. (If Touch ID is enabled, the app will prompt you to use Touch ID.)
4. The lockbox motor will begin turning, and the lockbox key compartment will open.

For a more in depth tutorial, visit this page.

1. In the SentriKey® Real Estate app, tap on the Menu at the top left.
2. Select My Settings.
3. Tap Agent Safety.
4. Tap Enable Agent Safety.
5. Read and Accept the Release Agreement.
6. When prompted, enter your PIN and tap Accept (if enabled, the Touch ID prompt will appear).

From the Agent Safety settings page, you will need to add an emergency contact. Do this by tapping on the blue plus button next to Safety Notification Contacts. After selecting a contact and tapping Continue, you will receive a confirmation screen.

1. Login at http://lockbox.sentrilock.com. From the column on the left side of the screen, click on ‘Agent Team’.
2. It will default to account settings which includes a team member section with a plus sign in the middle column.
3. Click inside the text box and start typing in the name of the desired team member.
4. A list of name suggestions will appear below. Click the desired name and then click the + to the right of the name.

You will see a message that a notification has been sent to the desired team member.

The desired team member will have a message in the message center of their SentriKey App and in the message center on the website. They will need to accept the request to complete the add to the agent team.

1. Login at http://lockbox.sentrilock.com. From the column on the left side of the screen, click on ‘Manage My Account’.
2. Under the My Settings column on the left side of the screen, click on ‘Profile Settings’.
3. You will then see the option to update your phone number and email address.

You can also update your information on your MLS and the updated information will import over within 24 hours.

1. Log into the SentriKey App and tap on the three bars (Hamburger Menu) in the top left of the app, then tap Access Logs.
2. Allow the app to load the logs of your lockboxes.
3. Search for the lockbox by typing the serial number into the search tab.
4. Tap Search
5. You will then be presented with a list of accesses that can be selected.
6. To the left of each access is an icon that indicates the access type (SentriConnect Key logo, SKRE SentriLock logo, or Access Code Keypad Button logo).

NOTE: The access log displays the most recent accesses at the top of the list.

NOTE: This feature is only available if the Association allows one day codes.

1. Log into the SentriKey App and tap on the three bars (Hamburger Menu) in the top left of the app.
2. Select ‘My Lockboxes.’
3. Then select, ‘Get Access Code.’
4. Select the lockbox/address.
   • If you do not see the address, type in the lockbox serial number in the search bar.
   • Click ‘Done’ or ‘Search.’
5. In the ‘Assigned To’ field, type the person’s name who will be using the code.
6. Select the date that the code is needed.
7. Tap ‘Get One Day Code.’
   • You will then enter your PIN or verify biometrics.
   • The code will then be displayed on the screen.

To Share the Code:

1. 1. Tap on the share button in the top-right. (Share icon may vary depending on the phone type.)
   2. Select how you’d like to share the code. (ex: text or email)
   3. If you select email or text, enter the ‘TO’ information (phone number/email address) and click send.
      • The message will contain the lockbox serial number, valid on date, code, and the directions on how to use the code.

1. Open the SentriKey Real Estate App and select the three lines in the top-left corner of the home page.
2. Select ‘My Lockboxes’.
3. Select ‘Assign/Unassign Property’.
4. Find the lockbox you’d like to assign by typing in the serial number in the search bar at the top of the page and click ‘Search’.
5. Select the lockbox that you would like to assign.
6. Tap the date under ‘On Listing Since’ and change the date if needed.
7. Tap ‘Assign to Property’ at the bottom of the screen.
8. Select a Region, if applicable.
9. Tap Confirm.

1. Open your App Store. (iPhone App Store or Google Play Store)
2. Type SentriKey Real Estate in the Search Field.
3. Select Install and enter your password if required.
4. Once the installation is done, tap Open.
5. You should also now see SentriKey Real Estate on your home screen.