Welcome to Support

You can reset your password on the SentriKey® Real Estate website.

1. Go to https://lb.sentrilock.com/lbs/index/ and click Forgot Password.

2. The Forgot Password screen will be displayed.

3. In the text box, enter your SentriKey® ID (or SentriCard serial number).

4. Click Send E-mail. You’ll see a message from the SentriKey® Real Estate website letting you know that a link to change your password has been sent to your email.

5. Click the link in the email. Note: This link will expire in 24 hours.

6. The link will take you to the Change Password screen. Enter your new password, and then enter it again.

7. Click Save Changes. Your new password has been created and can be used to log in to the SentriKey® Real Estate system.

SentriKey® Real Estate app users have the ability to set up Touch ID and Facial Recognition to quickly and easily access your most frequently used functions. You are able to use the new recognition feature in place of your PIN and Password to help you be more efficient. Enable Touch ID from your SentriKey settings or through the Opt In process.

Opt In: When you have downloaded or updated to the latest version of our app you will have the opportunity to enable Touch ID/Facial Recognition to use with SentriKey through an Opt In screen.

SentriKey Settings: If you chose not to enable Touch ID through the Opt In screen, you can always enable this feature in the app under My Settings > Enable Touch ID > Tap Enable Touch ID> Tap Continue.

1. Log in to the SentriKey® application.
2. Press the ENT button on the lockbox keypad to wake it up.
3. Enter Your PIN and Tap Open Lockbox. (If Touch ID is enabled, the app will prompt you to use Touch ID.)
4. The lockbox motor will begin turning, and the lockbox key compartment will open.

• In the SentriKey® Real Estate app, tap on the Menu at the top left.
• Select My Settings.
• Tap Agent Safety.
• Tap Enable Agent Safety.
• Read and Accept the Release Agreement.
• When prompted, enter your PIN and tap Accept (if enabled, the Touch ID prompt will appear).

From the Agent Safety settings page, you will need to add an emergency contact. Do this by tapping on the blue plus button next to Safety Notification Contacts. After selecting a contact and tapping Continue, you will receive a confirmation screen.