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EU
UK
We Make Lockbox Implementation Easy at SentriLock
SentriLock has 20-plus years of experience helping customers transition from one lockbox model to the next.
We believe upgrading your lockbox should happen at the push of a button. That’s why we’ve streamlined our process using our world-class customer service. Change (especially positive change) shouldn’t be a burden! Our approach to implementing the latest lockbox model for your association is customer-first. Being in this business for so long means we understand that in this industry, time is money. We strive to make the process to implement a new lockbox as seamless as possible.
The SentriLock Upgrade Process
When we say “easy at 1-2-3”—we mean it! Our multi-step process includes Onboarding, Implementation, and Post Implementation. We are with you every step of the way, providing answers to questions and support when you need it. Let us take care of converting/upgrading your lockboxes so you can focus on what your members really need.
INTRO CALL
Meet your SentriLock team
Review personalized timeline and plan
Discuss onboarding process
Schedule next calls
SYSTEM SETUP
System configuration call
Data integration
Vendor integration
MEMBER WELCOME
Develop communication plan to members
Email and/or social media announcement
Generate member awareness
MEMBER ACCOUNT ACTIVATION
Member credential setup
Conversion event registration
MEMBER EDUCATION
Introduce member to key features
and benefits
Provide links to collateral and videos
GO LIVE
Go live and launch!
Distribution in action (if applicable)
Collection occurs, if necessary
CUSTOMER SUCCESS MANAGER
Post-implementation
satisfaction surveys
ON DEMAND TRAINING
Train new and existing members on
ongoing management of system
MEDIA KIT
Access to brand guidelines
and logos
Pictures and videos all
in one spot
MARKETING RESOURCES LIBRARY
Easy to use, full-service platform
Everything you want to know about
SentriLock products
