We Make Lockbox Implementation Easy at SentriLock

SentriLock has 20-plus years of experience helping customers transition from one lockbox model to the next.

We believe upgrading your lockbox should happen at the push of a button. That’s why we’ve streamlined our process using our world-class customer service. Change (especially positive change) shouldn’t be a burden! Our approach to implementing the latest lockbox model for your association is customer-first. Being in this business for so long means we understand that in this industry, time is money. We strive to make the process to implement a new lockbox as seamless as possible.

The SentriLock Upgrade Process

When we say “easy at 1-2-3”—we mean it! Our multi-step process includes Onboarding, Implementation, and Post Implementation. We are with you every step of the way, providing answers to questions and support when you need it. Let us take care of converting/upgrading your lockboxes so you can focus on what your members really need.

INTRO CALL

Meet your SentriLock team

Review personalized timeline and plan

Discuss onboarding process

Schedule next calls

SYSTEM SETUP

System configuration call

Data integration

Vendor integration

MEMBER WELCOME

Develop communication plan to members

Email and/or social media announcement

Generate member awareness

MEMBER ACCOUNT ACTIVATION

Member credential setup

Conversion event registration

MEMBER EDUCATION

Introduce member to key features
and benefits

Provide links to collateral and videos

GO LIVE

Go live and launch!

Distribution in action (if applicable)

Collection occurs, if necessary

CUSTOMER SUCCESS MANAGER

Post-implementation
satisfaction surveys

ON DEMAND TRAINING

Train new and existing members on
ongoing management of system

MEDIA KIT

Access to brand guidelines
and logos

Pictures and videos all
in one spot

MARKETING RESOURCES LIBRARY

Easy to use, full-service platform

Everything you want to know about
SentriLock products