At SentriLock, we appreciate your use of our lockboxes, websites, mobile applications, and our other products and services (collectively known as the “Products and Services,” or each individually, a “Product” or a “Service”). SentriLock, as a 100% National Association of REALTORS® owned company, knows how important your data privacy is and is committed to protecting your information. We don’t sell your personally identifiable information to anyone.
SentriLock’s contact information is:
If you opt out through the above email address, YOU WILL NOT BE ABLE TO USE THE SENTRILOCK SERVICE AND WILL LOSE THE ABILITY TO ACCESS LOCKBOXES IN YOUR AREA!
1. Collection and Use of Personal Information
2. Information We Collect or Store as You Access and Use the Products and Services
In addition to any Personal Information or other information that you choose to submit to us via our Products and Services, we and our third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever you visit or interact with the Products and Services (“Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to your personal computer, laptop, tablet or mobile phone (a “Device”) whenever you visit or interact with our Products and Services. Usage Information may be non-identifying or may be associated with you. To the extent that we associate Usage Information with your Personal Information, we will treat it as Personal Information. We will not ask you for, and you shall not provide to us, any Personal Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, criminal convictions or offenses, or any genetic data, data concerning health or data concerning a natural person’s sex life or sexual orientation. To the extent required by applicable law, rule, or regulation, we will not collect or process information concerning your biometric data and trade union membership unless you provide it to us. We will use such information for the purpose of identifying you, providing you access to the System or Services, and improving your experience with the System and Services and the products and services offered by certain third parties with which we share the information.
This Usage Information may include:
- Your IP address or other unique identifier (“Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device used to access the Products and Services, and our computers identify your Device by its Device Identifier;
- Your Device functionality (including browser, operating system, hardware, and mobile network information);
- The URL that referred you to our Products and Services;
- The areas within our Products and Services that you visit and your activities there, including remembering you and your preferences; your Device location;
- Your Device characteristics; and
- Certain other Device data, including the time of day, among other information.
3. Collection Methods
3.1 We may use various developed methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed):
- 3.1.1 Cookies. A cookie is a data file placed on a Device when it is used to visit the Products and Services. Cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Please be aware that if you disable or remove cookies on your Device, some parts of our Products and Services may not function properly, and that when you revisit our Products and Services your ability to limit cookies is subject to your browser settings and limitations.
- 3.1.2 Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our Products and Services pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Products and Services, to monitor how users navigate the Products and Services, to count how many e-mails that were sent were actually opened, or to count how many particular articles or links were actually viewed.
- 3.1.3 Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Products and Services, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third-party service provider, is active only while you are connected to the Site, and is deactivated or deleted thereafter.
- 3.1.4 ETag, or entity tag. An ETag is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner, ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks cookies. We may use Tracking Technologies for a variety of purposes to determine system usage patterns, technical support, analytics and system security.
- 3.1.8 Targeting Related. We may use Tracking Technologies to deliver content relevant to your interests on our Products and Services and third party Products and Services based on how you interact with our content. This includes using Tracking Technologies to understand the usefulness to you of the content that have been delivered to you.
- 3.1.9 Location Data. Certain SentriLock products require the use of location data to operate properly. If you enable location Products and Services on your mobile device, SentriLock may collect the location of your device, which we use to provide you with location-based information. During use of SentriLock products, your location data will be stored and monitoring may continue for a period of time to ascertain your proximity to one of SentriLock’s products.
- 3.1.10 Usage logs. We collect information about your use of our Products and Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Products and Services. We also collect information about the computer or mobile device you use to access our Products and Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
- 3.1.11 Calls and text messages. Calls between you and SentriLock may be recorded or monitored for quality assurance and customer service purposes. You will be notified at the beginning of a call if it may be recorded or monitored. Your caller ID information will be stored in SentriLock’s system to provide faster customer service and to send you text messages that you opt into.
4. How SentriLock Uses Your Information; Withdraw
4.2 We may also transfer Personal Information or Usage Information to third-party vendors who act for us for further processing in accordance with the purposes for which the information was originally collected, or for purposes to which you have subsequently consented. For example, sometimes a third-party vendor may have access to your Personal Information or Usage Information to support our information technology or help obtain, compile and manage the information for us or process payments.
4.3 We may use third-party vendors to perform certain services on behalf of us or the Products and Services, such as hosting the Products and Services, designing and/or operating the Products and Services features, tracking the Products and Services activities and analytics, and enabling us to send you special offers about our products or services and enabling us to perform other administrative services such as processing your payments to us. We may provide these vendors with access to user information, including Device Identifiers and Personal Information, to carry out the services they are performing for you or for us. In such instances, if required by applicable law, we will provide the minimum amount of Personal Information necessary for these third parties to carry out their contractual services.
- 4.4.1 to provide you with information or services or process transactions that you have requested or agreed to receive, such as password resets and granting permissions to others;
- 4.4.2 to process your registration with the Products and Services, including verifying your information is active and valid;
- 4.4.3 to improve the Products and Services or our services, to customize your experience on the Products and Services, or to serve you specific content that is relevant to you;
- 4.4.4 to contact you with regard to your use of the Products and Services and, in our discretion, changes to the Products and Services and/or Products and Services policies;
- 4.4.5 for internal business purposes and for research purposes; and
4.6 We may also compile and provide to third parties aggregated information, i.e., compiled information that does not in itself identify you, for research, product development, analytics products and benchmarking purposes.
4.7 SentriLock also works to comply with all local or government regulations relating to the use and disclosure of personally identifiable information based on the country of origin of the information or the locale of the person for which the information is relevant.
5. How You Can Review Your Personal Information
When you log into SentriLock’s services on our web site, you can view all your Personal Information retained by SentriLock.
6. How You Limit the Disclosure and Use of Your Personal Information
6.1 There are no controls presently to change sharing of your Personal Information.
6.2 To stop SentriLock’s use of your Personal Information you may write to us and indicate your desire for us to do so along with providing proof of your identity or power of attorney to do so. Upon such receipt of a valid request, SentriLock will remove your personally identifiable information to the extent possible from its systems; provided, that you acknowledge and agree that SentriLock has no control over or ability to remove your information from the systems of third parties. This action will impair or completely disable your access to SentriLock’s products and services. Also, if you have entered into any contact or lease arrangement with SentriLock, removal of your Personal Information and your subsequent inability to use SentriLock’s products and services does not relieve you of your financial obligations under those agreements.
6.3 To Opt Out of receiving any marketing materials you can email us on the following address: firstname.lastname@example.org.
7. Our Liability of Third-Party Use of Your Personal Information
In the future, should SentriLock offer services that would share your Personal Information to third parties, such sharing would be governed by certain contractual provisions with that third party. To the maximum extent permitted by applicable law, rule, or regulation, our liability would extend only to discontinuance of sharing such information with the third party upon violation of any data sharing agreements between SentriLock and the third party.
8. Retention of Data
8.1 SentriLock’s normal data retention period for personally identifiable information is the active use of SentriLock’s products or 36 months once activity ceases. Certain types of information in certain SentriLock products will be retained for greater periods of time where local regulations or laws require it.
8.3 SentriLock may maintain anonymized and aggregated information generated from your use of SentriLock’s products and services indefinitely.
9. Security of Information – Right of Access
9.1 SentriLock takes commercially reasonable steps to protect the information you share with us from unauthorized use, access, and disclosure, both during transmission and at rest. However, no transmission of information via the Internet nor electronic storage solution can be entirely secure, so please be aware that we cannot guarantee absolute security.
9.2 We strive to maintain the reliability, accuracy, completeness and currency of your Personal Information in our databases and to protect the privacy and security of our databases and the information we collect. Any Personal Information that you provide to us will be stored on our or our third-party provider’s computer network servers located in Columbus, Ohio, and in the Google Cloud Platform. We maintain commercially reasonable physical, electronic and procedural safeguards to protect the confidentiality of your Personal Information. The security measures in place for the Products and Services and its servers aim to protect the loss, misuse or alteration of the information you provide to us. If you have any questions or concerns regarding the security of your information, please email us at email@example.com.
9.3 After logging into your account profile on the relevant SentriLock Service, if and to the extent required by applicable law, you have the right to:
(i) access your Personal Information;
(ii) update your Personal Information, or rectify inaccuracies of your Personal Information;
(iii) delete your Personal Information;
(iv) restrict or object to processing of your Personal Information; and
(v) request that we transfer the Personal Information that we have collected to another organization or directly to you, under certain conditions.
If your Personal Information is subject to the GDPR, you have the right under the GDPR to request and obtain from us the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you; where your personal data is not collected from you, any available information as to its source; and to request a copy of your Personal Information undergoing processing. To do so, please send an email to firstname.lastname@example.org asking for such information.
If permitted by applicable law, rule, or regulation, we may maintain a copy of the original version of your information in our records.
10. GDPR; Privacy Shield
10.3 SentriLock has further committed to refer unresolved Privacy Shield complaints to PrivacyTrust, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.privacytrust.com/drs/sentrilock for more information or to file a complaint. The services of PrivacyTrust are provided at no cost to you.
10.4 Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
10.5 SentriLock commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.
11. Links to Other Web Products and Services
You should know that while visiting the Products and Services, you can be directed, through links, to other web Products and Services that are beyond our control. SentriLock is not responsible for the privacy practices and policies of such linked web Products and Services.
12. Maintenance of Accurate Information
We have established procedures to correct inaccurate information in a timely manner. If you have any reason to believe that Personal Information about you that is stored and maintained by us is incorrect, please contact us by email at: email@example.com.
13. Business Transitions
In the event that SentriLock goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information or Usage Information might be among the assets transferred. You will not be notified in advance of any such change in ownership or control of your Personal Information.
14.1 We reserve the right to change this Policy at any time, so you should review it each time you access the Products and Services. If we change this Policy, we will post on SentriLock’s web site the revised Policy on the Products and Services.
15. Children’s Privacy
The Products and Services are a general audience website and we do not knowingly collect any Personal Information from children younger than the age of thirteen (13) as required by U.S. law. We will delete any Personal Information collected that we later determine to be from a user younger than the age of thirteen (13). If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed Personal Information to us, please contact us at firstname.lastname@example.org.
16. Transfer of Personal Information to the United States
In cases of onward transfer to third parties of Personal Data received pursuant to the EU-U.S. Privacy Shield, SentriLock is potentially liable.
17. Government and Private Party Information Requests
SentriLock occasionally receives various forms of legal process from government agencies requesting information about SentriLock users and their use of SentriLock products. SentriLock will only comply with such requests if presented with a court order from a court of competent jurisdiction to produce such information and SentriLock’s legal representatives determine such requests are legal and enforceable.
18.1 SentriLock conducts periodic self-assessments to verify that the attestations and assertions it makes about its privacy practices are true and that such privacy practices have been implemented as presented. SentriLock will take commercially reasonable steps to remedy any problems arising out of failure to comply with the Privacy Shield Principles.
18.2 The Federal Trade Commission has jurisdiction to investigate claims against SentriLock regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy in the United States.
18.3 EU citizens may report privacy complaints directly to their local Data Protection Authorities. You may also contact us to be directed to the relevant contacts.
19. Notice to California Residents.
If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.
20. Other Action You May Take to Address Privacy Issues
Please refer to our End User License Agreement for consumer information regarding use of our product and system. If you have any questions or suggestions regarding this Policy, please contact us at: Privacy Officer, SentriLock, 7701 Service Center Drive, West Chester, OH 45069, or by e-mail: email@example.com.
21. Governing Law