Tips & Tricks

TIP.
When trying to use a code at a SentriLock lockbox without a SentriCard®, press the ENT button multiple times to have the Lockbox react before typing in the code.

TRICK.
When using the SentriCard® Utility 4.x, use the Set Lockbox Clock feature after changing the Lockbox battery. This must be done at a computer with the SentriCard® Utility 4.x installed

TIP. 
The command to remove the shackle using a SentriCard® resets the lockbox to its default settings. If you are going to enable special or customized modes on the lockbox, it is best to remove the shackle before doing so.

Tips & Tricks

SentriCards® are an important tool for the SentriLock System. Be sure to complete your SentriCard® Reader renewal accurately so you don’t risk corrupting any information. Although it’s not always easy to see, any dirt on a microchip could prevent information from transmitting correctly to the SentriCard®.

If you are using the SentriSmart™ Mobile App, be sure to keep your SentriCard® handy at all times, even if it’s expired. This is just an added tool to ensure you never miss a showing!

January 2016

TIPS AND TRICKS

  1. When trying to use a code at a SentriLock lockbox without a SentriCard®, press the ENT button multiple times to get the lockbox to react before typing in the code.
  2. The command to remove the shackle using a SentriCard® resets the lockbox to its default settings. If you are going to enable special or customized modes on the lockbox, it is best to remove the shackle prior to enabling them.
  3. Using the SentriCard® is similar to accessing an ATM. You put your SentriCard® into the lockbox and identify yourself by typing in your PIN, then press ENT. After this, you will see the READY light. At this point, the lockbox is awaiting your command. Removing your SentriCard® after you input your PIN is a shortcut to open the key compartment.

September 2015

TIPS AND TRICKS

1. SentriLock lockboxes only have 1 motor. If the shackle will not release from the lockbox, attempt to see if the key compartment will open or vice versa.

2. SentriLock designed the lockbox to be weatherproof but it is not designed to be submerged in liquid. Mount the lockbox in a location that will ensure it is not submerged if localized flooding occurs. For example, do not put the lockbox down into a window well or a flower pot. Do not leave the lockbox lying flat or almost flat unless it is in a protected location.

3. Do not leave the key compartment of a SentriLock lockbox open during inclement weather. This will prevent anything from getting inside the lockbox and internally damaging it.

May 2015

1. The batteries in the NXT/NXT Wireless and the Bluetooth® REALTOR® Lockbox last up to 6 years, depending upon climate, storage and use.

2. SentriLock designed the lockbox to be weather-proof, but it is not designed to be submerged in liquid. Mount the lockbox in a location that will ensure it is not submerged if localized flooding occurs. For example, do not put the lockbox down into a window well or a flower pot.

3. Visit SentriLock University or the Support tab on the Bluetooth® REALTOR® Lockbox Website in order to learn about SentriLock. For additional learning resources, look at any of the following:

• FAQ
• System Guide
• The Bluetooth® REALTOR® Lockbox Getting Started Guide
• The Lockbox NXT Getting Started Guide
• The Bluetooth® REALTOR® Lockbox Association Guide
• The Event Tracker Guide
• The RAD Getting Started Guide
• The Battery Replacement Guide
• SentriLock Handouts

4. When releasing the shackle, press the shackle and the lockbox together during the triple beeps (after pressing FUNC + 1 + ENT). This will help relieve the tension caused by the weight of the lockbox. Make sure to hold on to the lockbox as the shackle will completely release from the lockbox. This will ensure the lockbox does not get damaged by falling to the ground.

July 2015

TIPS AND TRICKS

1. After replacing the batteries in the NXT and The Bluetooth® REALTOR® Lockbox, keep the key compartment open and go through the steps of opening the door to ensure the motor turns and the lockbox has power before actually closing the door.

2. If using a one day code or a mobile access code and the lockbox does not respond by pressing the ENT button on the lockbox keypad, insert a plastic card such as a credit card or driver’s license into the card slot on the lockbox. This will wake the lockbox up. Once the lockbox wakes up, remove the card from the box, press the ENT button on the keypad, and use the code as normal.

3. If you have trouble at the lockbox, call SentriLock Support for troubleshooting instead of the lockbox owner. Often times, SentriLock Support can help you resolve the issue or assist you in getting access to the lockbox. You can reach SentriLock Support at 513-618-5800.

4. If you do not like your current PIN (Personal Identification Number), you can change it using the SentriCard® Utility and a SentriCard® Reader. You must log into this software at a computer and click on the Change PIN icon.