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How do I get support?

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SentriLock contracts with local REALTOR® Associations or MLSs to provide a variety of products and services to help REALTORS® manage Lockboxes, including our newest Bluetooth® version. You can purchase Lockboxes through your local Association or MLS, who can then authorize you for a SentriCard®, and where available, our SentriSmart™ Mobile App, which allows you to manage your Lockbox inventory, generate secure One Day Codes for access to your Lockboxes, view access logs, and control your personal settings related to our Lockbox features.

We also provide US-Based end-user support seven days a week from 8 a.m. to midnight (ET) to assist with any Lockbox related questions.

The SentriLock System provides many advantages and benefits.

More showings = more closings.
The convenient and secure access to our Lockboxes allows you to show more properties more often and solicit timely feedback. Authorized showing agents can show property without the listing agent having to be at each showing and without having to remember multiple codes for multiple mechanical Lockboxes. Listing agents will receive nearly instant showing notifications allowing them to follow up for timely feedback from the showing agent.
Security
Our Lockboxes are more secure than mechanical lockboxes. With SentriLock Lockboxes, every access is recorded and reported. You can easily track who accessed each Lockbox and when.
Advanced Technology
We utilize advanced technology, such as our SentriSmart™ Mobile App and our new SentriLock Bluetooth® REALTOR® Lockbox, to provide even more convenient, safe and easy access to our Lockboxes.
One Day Codes
The One Day Code feature allows for secure and reported access to our Lockboxes for those who might not have a Lockbox key. This could be an out-of-town agent, a home inspector, appraiser, contractor or even a locked-out homeowner.
Home Owner Control
Our Lockboxes can allow homeowners to use a “Do Not Disturb” code to schedule times when their home is not available for showing, therefore providing them with a sense of control and privacy.
NAR-Owned
Because SentriLock is NAR-owned, members are reinvesting in their Association by using SentriLock.
Built to Last
SentriLock’s REALTOR® Lockbox has the highest level of standards compliance of any electronic lockbox product on the market today and has the most accreditations from recognized test laboratories, including:

o Underwriters Laboratories (UL) – Anti-theft Alarms and Devices ATJT.BP10347
o RoHS – Reduction of Hazardous Substances – Lead, Cadmium, Mercury free product
o Loss Prevention Certification Board (LPCB) — The LPCB approval process involves assessment and testing of products to ensure that they meet quality standards set by a team of experts who may be regulators, insurers, designers, manufacturers, installers, engineers and scientists. Approval of products is usually based on testing undertaken by their world-renowned testing laboratories. This approval is maintained by regular audits to ensure that the product continues to meet the approval criteria.

How much does it cost to use SentriLock REALTOR® Lockboxes?

As a member of a REALTOR® Association, you will need to contact your Association to purchase SentriLock products. Please consult with your local Association or MLS that is contracted with SentriLock for pricing details.

If you are not a current member of a REALTOR® Association, please email us at inq@sentrilock.com with your address and we will let you know the closest REALTOR® Association that can assist you with purchasing SentriLock products.