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New Invalid PIN lockout for SentriKey® Mobile App


Provides an upgraded level of security

SentriLock is enabling an important new security feature for the SentriKey® mobile app which will provide a higher level of protection against unauthorized access to SentriLock lockboxes or mobile app. Much like banks and other institutions requiring a high level of security, we will be instituting an invalid PIN lockout if you attempt to get into the SentriKey® mobile app too many times with the wrong credentials. 


What does this mean for you? 

Beginning in late June 2023, if users of the SentriKey® mobile app input an invalid PIN more than three times they will be temporarily locked out of their account for a few minutes. To avoid being locked out, after the third attempt, you will be directed to reset their PIN in the app or call SentriLock support for assistance.  


What if I forget my PIN? 

You can reset your PIN in the SentriKey® mobile app or on the SentriKey® website, using your security questions. If you are locked out, SentriLock support will be able to assist in resetting your PIN.  


What is a simple solution? 

We understand that when you are selling houses, you don’t want to be bothered trying to remember passwords and codes. To avoid invalid PIN lockouts, we recommend you enable biometrics (Touch ID or Face ID) in the SentriKey® mobile app. For information on how to do this, please see our mobile phone guide.  

If you have any questions, please feel free to reach out to our Support Team.