Showing service resources

Find quick guides, video tutorials, and troubleshooting steps for
SentriKey Showing Service^®

Contact support Explore solution resources

How to Add Team Members

Instructions for inviting team members to share lockbox ownership and listing management duties.

How to Build a Showing Itinerary

Create multi-property showing itineraries and optimize driving routes automatically with SAM®.

How to Schedule Showing Appointments (Standard, Team, & Out-of-Area)

Instructions for booking single showings, scheduling for team members, and booking out-of-area agents.

How to View and Manage Listing Details

Guide to managing showing instructions, contacts, feedback forms, and reports for listings.

Managing Client Records, Settings & Preferences

Guide to creating buyer profiles, managing interested properties, and tracking feedback.

Offer Comparison Tool Guide (PRO Tier)

Instructions for receiving, tracking, and comparing purchase offers side-by-side.

Office Dashboard Management for Admins (PRO Tier)

Overview of office dashboard tools for brokerages and admins to manage users, lockboxes, and showings.

Setting Up and Submitting Showing Feedback Forms

How to configure automated showing feedback requests and review buyer agent responses.

Viewing Property Details & Ending a Showing

Learn how to navigate the Showing Carousel, view listing information, and manually end a showing in the app.

Guides

SentriLock solution resources

Browse our complete library of written and video tutorials. Select a product line below to find exact walkthroughs for troubleshooting hardware, configuring apps, and mastering your workflow.

Hardware and software

For lockboxes and access

Browse

Software

For SentriKey^® Showing Service

Browse

Resources

Additional resources

Explore our knowledge base, brand assets, media coverage, and live training schedules.

Support

Find answers fast in our help center.

Get support

SentriLock branding

Download official logos and brand assets.

Explore branding

Media

See press releases and company news.

Explore media

Training

Master the platform with live sessions.

Schedule training