Partner with the industry's most trusted showing and lockbox solution

Ready to get started or have questions? Contact our team, and we'll connect you with the right solution for your market.

See the conversion process
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Note: SentriLock products are provided at the association level. If you are an individual agent looking for a lockbox, please contact your local association directly.
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Lockbox and access support
US: 513-618-5800 | Canada: 1-877-736-8745
Email: support@sentrilock.com
SentriLock subscriptions and billing records are managed directly through the web version of the SentriKey® Real Estate app.

‍Login > click your profile picture > billing and payments
SentriLock lockboxes are sold and leased exclusively through participating REALTOR® associations and MLS boards. Corporate SentriLock sales does not sell directly to individual agents.

To buy or lease a lockbox, please contact your local association or MLS directly.
If you are a valid SentriKey® user experiencing app issues, please contact our support team below for an access code.

If you are not a registered user, SentriLock cannot issue access codes; please contact the listing agent or their office directly to request access.
Lockbox and access support
US: 513-618-5800 | Canada: 1-877-736-8745
Email: support@sentrilock.com
SentriLock contracts are established directly with association and MLS executive leadership. If you would like SentriLock in your area, please reach out to your local REALTOR® association or MLS leadership teams to advocate for SentriLock services in your market.
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Trusted by top associations, MLSs, and over 500,000+ agents nationwide.

Conversion

The SentriLock upgrade process

Upgrading your market's solutions shouldn't overwhelm your staff or disrupt your members. Our comprehensive multi-step conversion process handles the heavy lifting from day one, managing onboarding, implementation, and ongoing support so you can focus entirely on your member's needs.

Phase 1: Onboarding
(Days 1-60)

We lay the foundation for your launch. Our team schedules an introductary call to map out your personalized transition timeline, initiates your system setup and data integration with local MLS vendors, and develops a member welcome communication plan to build day-one awareness.

Phase 2: Implementation
(Days 60-90)

We manage a flawless go-live rollout. We handle member credential setup and launch comprehensive member education as well as training campaigns to introduce core app capabilities. Then we coordinate the seamless distribution and exchange of your physical hardware.

Phase 3: Post-Implementation Support

Our commitment doesn't end at launch. Your market is assigned a dedicated Customer Success Manager to ensure ongoing satisfaction. Association members also have access to our support department for additional resources.

Proven technology. Unmatched support.

500K+

Active agents

1.39M+

Lockboxes in use

96%

Support satisfaction

Success stories

The industry speaks on security, simplicity, and seamless support.

View all success stories
"The other thing I really love about SentriLock, is that I know I'm taking really good care of my sellers when I have a lockbox on there that I know that no one's going to break into, and I know it's going to be easy for REALTORS® to access."
Heather Zimmaro
Coldwell Banker Heritage
"The SentriKey® Real Estate app is just so easy to navigate and use. All I have to do is use my Face ID connected to my phone or enter my PIN and push one button on the box. Then, just like that, the box opens! These SentriLock lockboxes make us look more professional in front of our clients because we no longer need to fumble to get the key out of the lockbox."
Anne Burroughs
Charlottesville Area Association of REALTORS®
"SentriLock provided all the support we needed and more during the installation process to get our members up and running with their lockboxes. It has all been very easy for us. On top of that, the reciprocity with other marketplaces is seamless. My agents can go up to Tulsa and get into the lockbox without any issues."
Stephanie Carter
Edmond Board of REALTORS®