How to Enable Agent Safety

Learn how to enable and use the Agent Safety feature in the SentriKey® Real Estate App to alert designated contacts if you need help during a showing.

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The Agent Safety feature is not a substitute for dialing 911. It sends a message to your safety notification contacts you have set up to let them know you are in danger and provide your location. View the Agent Safety Release Agreement ↗.

Enabling the Agent Safety Feature

  1. Open the SentriKey® Real Estate App and navigate to the Hamburger Menu (≡) → My Settings → Agent Safety.
  2. Toggle the feature On.
  3. Follow the automatic prompt to set up your safety contacts. Tap the blue + icon to add additional people.

How to Use the Agent Safety Feature at a Showing

  1. Follow the standard app instructions to open a lockbox key bin ↗.
  2. Ensure the Agent Safety toggle is on before proceeding.
  3. When the safety check-in screen appears, select the appropriate response:
    • Send Alert: Immediately texts your active location and a distress message to your emergency contacts.
    • Ask me Again in 2 Minutes: Delays the check-in prompt temporarily.
    • End Agent Safety Timer: Closes the safety session once you are secure.
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  4. If you do not respond to the first check-in prompt, a second one will appear 60 seconds later.
  5. If the second prompt goes unanswered, the app automatically triggers the Send Alert message to your contacts.