LockBoxes Resources

Lockbox Resources

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FAQS

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GUIDES

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SUPPORT

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OVERVIEW

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and Convenience

SentriGuard® is designed to provide top-notch security and convenience for real estate professionals. This advanced lockbox system offers superior protection for your listings with robust features, including advanced encryption, customizable access codes, and durable construction. SentriGuard® ensures your properties are secure while allowing seamless access for authorized users. Explore the innovative features and discover how SentriGuard® can enhance your real estate operations with unmatched reliability and ease of use.

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FAQS

Common Questions Answered

General Support Questions:

I received a message that my credentials have expired or are about to expire. What should I do?

Make sure you are in an area that has Wi-Fi or Cellular service.
Open you SentriLock App
Credentials will automatically update, and you will see a GREEN checkmark on your home page. If not, close your SentriLock App and reopen and the update will occur.

How do I force-close the SentriLock App?

For iPhone, swipe the SentriLock App from bottom to top of your phone screen.

For Android, look for box or bars by the Home key, tap close or clear all.

How do I find my SentriLock ID?

On the Home page of the SentriLock App, select the “person” icon that is located either at the top or bottom of your screen. At the bottom of this screen, you will find your 9-digit numerical SentriKey ID.

How do I reset my password?

Go to the Log-In page on the SentriLock App and select “Forgot Password” Follow instructions by inputting your SentriKey ID and select “Send email”. You will receive an email shortly that will allow you to reset your Password.

My account is showing suspended or terminated. What do I need to do?

It’s best to contact your Association or MLS office to help determine why your account has this status and what is needed to activate the account.

How do I pay the bill I received from SentriLock? How can I set up recurring monthly payments?

The easiest way is to call our Support line at 513-618-6800 or 877-736-8745, select Option 3 for paying your bill and follow the prompts. You will need your 9-digit SentriKey ID to complete the transaction.
- Note: to set up monthly recurring payments by making a payment on your online SentriLock account and simply checking the reoccurring monthly charge box.

I have multiple accounts; how do I move from one to the other?

On the Home page of the SentriLock App, select the “person” icon that is located either at the top or bottom of your screen. You will see your other SentriLock account (s), select it and you will move to your other account. You will need to sign in to the other account.

How do I register my new phone/device with SentriLock?

Just download the SentriLock App and sign in on your new device. It will automatically be registered.

- Note: You may encounter a device registration limit that prohibits the new device from being registered. Each time you use a new device to log into the SentriLock App, a device registration is used. If so, please call our Support department at 513-618-6800 or 877-736-8745.

How do I access my personal access log?

While the SentriLock app has an “Access Log” menu choice, we suggest logging in to your SentriLock account on our website.
Select the drop-down menu and My Settings on your personal icon on the top right of the page.
Select Account Settings on the left-hand side of the page.
Select View Access log on the right-hand side of the new page.
Choose the desire time range and choose Submit Changes

How do I show someone how to set up a SentriConnect account?

Instruct them to go to their phone’s App Store and download the free SentriConnect App.
Once downloaded, choose “Open” and follow the “Create Account” instructions.

How do I assign my lockbox to my listing?

On your SentriLock App, select “My Lockboxes”
Select Assign/Unassign Property
Either Press Enter on the Lockbox or type in your Lockbox serial number and press “Search”
Press “Assign”

- Note: If your listing is not imported into the SentriLock system yet, you can manually add your listing from the SentriLock App.
- Select the My Listings panel on your Home screen.

- Press the + button on the top right of the My Listings page.

- Enter your listing details and press Add New Listing.

Lockbox Troubleshooting Questions:

My app is just spinning. What should I do to fix this?

Force close your SentriLock App by swiping it off your screen.
Re-open the SentriLock App to connect to the lockbox.

- Note: If this does not help, go to the Settings section of your phone, turn off the Wi-Fi setting, then go back to the SentriLock app to make the connection to the lockbox.

The lockbox keybin won’t open, what should I do to fix this?

Force close your SentriLock App by swiping it off your screen.
Go to the Setting section of your phone, Turn off the Wi-Fi setting and Make sure your Bluetooth setting is turned on.
Re-open the SentriLock App and attempt to open the keybin.

- Note: If keybin fails to open, try to release the shackle (you must have ownership privileges to the lockbox to do this). If releases, now try to open the keybin.

My lockbox shackle won’t release, what should I do to fix this?

Note: You must have ownership privileges to the lockbox to do this.

Force close your SentriLock App by swiping it off your screen.
Go to the Setting section of your phone, Turn off the Wi-Fi setting and make sure your Bluetooth setting is turned on.
Re-open the SentriLock App and select the “Release Shackle” on the Home page and follow instructions on the SentriLock App. Note: If shackle does not release, try opening the keybin. If successful, try releasing the shackle again.