Why Brokers Are Rethinking Their Tech Stacks for 2025
For years, brokerages operated with “good enough” tools—basic lockboxes, outdated scheduling systems, and clunky tech. But in 2025, good enough is no longer enough.
The industry is moving too fast, and today’s agents expect tools that keep up. If brokers can’t deliver, agents will find someone who can. This shift is happening now. Outdated tools are no longer just an inconvenience—they’re barriers to productivity, profitability, and agent retention.
The message is clear: Brokers who embrace smarter tech will gain a competitive edge. Those who don’t will fall behind.
What’s Driving the Change?
If you’re wondering why 2025 is the year for a tech overhaul, here’s what’s behind the shift:
1. Agents Are Frustrated
Slow lockboxes. Complicated access codes. Scheduling chaos. Agents are tired of wasting time on inefficient tools, and they’re letting brokers know it. Today’s agents want tools that make their day easier, not harder.
2. Retention Is at Stake
Agents have options. If a brokerage’s tech slows them down, they’ll look for one that offers better tools. Agents expect support, not roadblocks—and they’re not afraid to make a move if their needs aren’t met.
3. Productivity Affects Profitability
Every minute agents spend troubleshooting tech is a minute they aren’t selling homes. For brokers, that means fewer deals closed. Better tech means faster showings, simpler scheduling, and fewer distractions—leading to more revenue for the brokerage.
The days of piecing together different systems are over. Brokers are looking for unified, simple solutions. Here’s what’s at the top of their wish list:
Faster Property Access
Agents need to get in, show the home, and move on to the next appointment. Lockboxes with app-based access (instead of manual codes) are becoming the new standard. No more delays. No more guesswork.
Simplified Showing Management
Agents juggle multiple showings every day, and having to use different tools to schedule, confirm, and reschedule is a hassle. Brokers are prioritizing platforms that manage everything in one place—fewer headaches, better client service.
Mobile-First Tools
Agents aren’t at a desk. They’re out in the field. That’s why brokers are choosing tools that can be fully managed from a smartphone. If a platform isn’t mobile-first, it’s already behind.
What Happens If Brokers Don’t Act?
Holding on to old tools isn’t a “safe” choice—it’s risky. Agents will get frustrated, clients will notice delays, and brokers will struggle to stay competitive. Here’s the reality:
- Lost Productivity: Outdated systems waste agent time—and broker profits.
- Competitive Disadvantage: Competitors offering smarter tools will win over agents and clients.
Brokers who lead with smarter tech will be better positioned to boost productivity and strengthen their bottom line.
Where SentriLock Fits In
If you’re wondering how SentriLock fits into this shift, here’s how it’s helping brokers future-proof their business. The SentriGuard® lockbox offers seamless, app-based access with Bluetooth® and keypad entry, so agents never have to waste time with manual codes. SentriKey Showing Service® simplifies every step of the showing process—from scheduling to client feedback—all in one app.
Plus, every SentriLock tool is designed for mobile use, giving agents the ability to manage access, schedule showings, and handle updates from anywhere. Brokers who upgrade their tech stack with SentriLock aren’t just offering agents “better tools”—they’re providing a better way to work.
Smarter tools mean stronger agents, and stronger agents mean a stronger business.