Setting Up and Submitting Showing Feedback Forms

Web Portal Instructions

Watch the web guide ↗

Configuring a Feedback Form

1. Log In & Select Listing: Log into the SentriKey® web portal, click the Listings tab, and select the property you want to manage.
2. Open Feedback Settings: In the left navigation menu, select Feedback Form.
3. Customize Form Options:
   • Enable Collection: Turn on automated feedback requests for showing agents.
   • Edit Questions: Customize feedback survey questions.
   • Automate Delivery: Set up automatic routing to forward completed feedback directly to the property owner.

Reviewing Feedback

1. Access Feedback Tab: Log into the SentriKey® web portal and click the Feedback tab.
2. Select View Type:
   • Listings: Review all incoming feedback activity and unread responses for your property listings.
   • Showings: Track feedback you've submitted and pending requests for properties you've shown.
3. View Responses: Click any listed form entry to open and review completed survey responses.

Mobile App Instructions

Watch the mobile guide ↗

Reviewing Feedback

1. Open App & Navigate to Feedback: Open the SentriKey® Real Estate app, tap the Hamburger Menu (≡) in the top-left corner, and select Feedback.
2. Select View Type:
   • My Listings: Review feedback activity, new responses, and unreviewed entries for your listings.
   • My Showings: Track feedback submitted or pending requests for properties you've shown.
3. View Responses: Tap the desired listing, then select any form entry to view completed feedback responses.