"I’ve been through two lockbox exchanges with your competitor, and both were nightmarish. But with SentriLock, it was organized and pleasant. They treated us with respect and made us feel like valued customers."— Darlene Strickland, Williamsburg MLS
The Background
Williamsburg Multiple Listing Service (WMLS) is a REALTOR®-owned MLS serving REALTORS® and their clients throughout the Williamsburg, Virginia area. The organization is committed to equipping its members with secure, reliable technology that streamlines property access and supports efficient real estate transactions.
The Problem
With a relatively new leadership team and a CEO who had been in place for just six months, initiating a full vendor conversion was causing apprehension among staff and members. Leadership was concerned about potential disruptions to daily business, complex implementation logistics, and the physical collection and distribution of thousands of lockboxes.
The Solution
Darlene Strickland, staff member at WMLS, detailed how quickly those concerns vanished during the deployment:
"The process was meticulously planned. Upon arrival, the SentriLock team's professionalism and efficiency quickly eased all anxieties. They had this down to a science. I mean, they were phenomenal. Every anxiety that we had was gone. The SentriLock team managed the entire transition, from organizing the lockboxes to training the staff and members, ensuring a smooth and hassle-free experience."— Darlene Strickland
The Results
Member feedback following the transition has been overwhelmingly positive. Members praised the smooth rollout and the enhanced functionality of the SentriLock lockboxes, particularly valuing the ease of use and temporary access code features for secure property entry. Even members who were initially hesitant about changing technology found the new system effortless to adopt.
WMLS’s successful transition demonstrates how the right technology partner can simplify complex implementations while equipping members with secure, reliable tools they can trust.