The Customer
Northern Virginia Association of REALTORS® is an association whose mission is to "elevate REALTOR® success by delivering exceptional value, driving innovation and impacting the industry."
The Problem
In 2009, the Northern Virginia Association of REALTORS® was looking for a new lockbox provider after experiencing inconsistent customer support and technical challenges with its previous solution. Paige Audet, the Director of Membership, shared why the association ultimately chose SentriLock.
The Solution
After evaluating its options, the Northern Virginia Association of REALTORS® selected SentriLock because of its responsive customer support, reliable technology, and member-friendly experience.
One of the biggest improvements was the ability to quickly connect with customer support when assistance was needed.
"With the SentriLock system, customer service calls were answered within seconds rather than minutes or hours."— Paige Audet, Director of Membership, Northern Virginia Association of REALTORS®
Audet also highlighted the flexibility of SentriLock's multiple access methods:
"With the app, you don't have to worry if you have your card. You just pull out your phone, and you can get into your lockbox with your clients."— Paige Audet
By combining responsive support with intuitive technology, SentriLock helped the Northern Virginia Association of REALTORS® significantly improve the everyday experience for both staff and members.