The Customer
The Mount Rushmore Area Association of REALTORS® was founded to bring together real estate professionals in the Northern and Southern Black Hills of Spearfish, South Dakota.
The Problem
As Mount Rushmore Area Association of REALTORS® prepared to transition to SentriLock’s Bluetooth®-enabled lockboxes, the association wanted an implementation process that would be efficient, well-organized, and easy for members to complete remotely.
The Solution
Brandy Purcell Hartman, Association Executive at Mount Rushmore Area Association of REALTORS®, shared that her association successfully completed the transition through SentriLock's virtual implementation and live online training program.
"COVID-19 hit right when we were supposed to do our transition. Nevertheless, we decided to go for it—without SentriLock trainers on-site. Instead, we did virtual training. It went very smoothly. Our lockboxes were assigned, programmed, and we were able to do the training with all our members remotely—the process was almost flawless."— Brandy Purcell Hartman, Association Executive, Mount Rushmore Area Association of REALTORS®
Through live virtual training, implementation support, and ongoing guidance, SentriLock worked alongside the association every step of the way to ensure a smooth rollout.
The success of Mount Rushmore Area Association of REALTORS® demonstrates that associations can confidently complete a full lockbox implementation remotely while providing members with the comprehensive support and training they need.