The Customer
Kim McCoy is the Vice President of Member Services, Operations, and RPAC Fundraising for the Mainstreet Organization of REALTORS®. Since 1921, this Illinois-based Association has served over 20,000 members in DuPage, Lake, and Cook counties.
The Problem
Mainstreet has been a long-time SentriLock customer, but was ready to transition to Gen 3.6 lockboxes to provide members with a more modern access experience. With more than 20,000 members, the association needed an implementation process that was efficient, scalable, and easy for agents to adopt without interrupting daily showing activity.
The Solution
Through SentriLock’s virtual implementation and live online training program, McCoy and her team successfully transitioned members to the Gen 3.6 lockboxes. Virtual onboarding, training resources, and dedicated customer support helped members confidently adopt the new technology with minimal disruption.
"People rave about the app and how easy it is to access the lockboxes. It also gave them a sense of security when it came to working at the height of a pandemic."— Kim McCoy, Vice President of Member Services, Mainstreet Organization of REALTORS®
7-Day Dedicated Customer Support
Another major benefit of partnering with SentriLock is direct access to customer support seven days a week. While Mainstreet Organization of REALTORS® does everything possible to support members, SentriLock remains on call on weekends and most holidays.
"On a Saturday or a Sunday, in the rare event there is an issue, they can call SentriLock and get in touch with someone even when we’re not in the office."— Kim McCoy