"The SentriKey® Real Estate app is just so easy to navigate and use. All I have to do is use my Face ID connected to my phone or enter my PIN and push one button on the box. Then, just like that, the box opens! These SentriLock lockboxes make us look more professional in front of our clients because we no longer need to fumble to get the key out of the lockbox."— Anne Burroughs, President, Charlottesville Area Association of REALTORS®
The Background
Charlottesville Area Association of REALTORS® (CAAR) is a trade association for real estate professionals in Charlottesville and the surrounding area, serving more than 1,000 REALTOR® members and approximately 1,300 MLS subscribers.
The Problem
As its service contract with a competitor was quickly approaching its end, CAAR chose to proactively evaluate lockbox providers to determine whether newer solutions could better support its members.
It was critical that all REALTORS® had easy access to available properties across multiple markets in an ever-expanding geography. Under their previous provider—and with a growing number of neighboring markets already utilizing SentriLock—CAAR agents did not have an easy, consistent way to provide cross-market access to visiting agents.
As a result, CAAR wanted to eliminate the need for contractor and mechanical lockboxes as a fallback form of access, which CAAR leadership viewed as a major safety concern for both agents and property owners.
The Solution
CAAR President Anne Burroughs, along with CAAR CEO Abby Tammen, were determined to give their leaders and volunteers a chance to hear directly from both vendors. SentriLock and its competitor presented before all CAAR members, and the decision to transition to SentriLock was clear.
"We hear very few questions or issues from our members about the SentriLock lockboxes, whereas before we were getting multiple lockbox support questions a day from members. I would always get calls like 'I need an authentication code,' or 'what do I do if my app didn't update before I left my office,' or 'I need to uninstall and reinstall the app because it's not working.' Now, I don't hear anything like that from our members."— Abby Tammen, CEO, Charlottesville Area Association of REALTORS®
The Results
Burroughs was especially impressed with the multiple access methods that SentriLock users can choose from to open the lockbox key compartment.
By improving reliability, simplifying property access, and virtually eliminating daily support requests, SentriLock helped CAAR deliver a significantly better experience for both agents and their clients.