Help
FAQ
Our most frequently asked questions
Help Topics
Review our help information by the specific topic you’re looking for.
SentriLock Phone Support
Have more detailed questions, need help with something you just can’t figure out? Call us 7 days a week from 8am – midnight EST.
US: 513-618-5800
Canada and Toll Free: 1-877-736-8745
Phone Renewals
For SentriCard® renewals or to obtain a One Day Code (if allowed by association) over the phone:
- Have your SentriCard®, PIN, and a Lockbox ready
- US Customers: 513-618-5800
- Canada and Toll Free: 1-877-736-8745
- Press 2 for the automated phone system
- Follow along with the prompts
Video Tips & Tricks
Watch our videos for the latest tips and step-by-step how-to
Non-Bluetooth Lockbox Shackle Release via SentriSmart (1:56)
See how to use SentriSmart® to release the shackle on your non-Bluetooth NXT Lockbox
Creating, Sending, and Using a One Day Code (2:14)
Master the 1DC by watching this step by step tutorial
Bluetooth REALTOR Lockbox / SentriSmart Tutorial (8:16)
Learn everything about our flagship lockbox and mobile app
SentriSmart – Key Compartment Access without Bluetooth (0:46)
SentriSmart key compartment access is backwards compatible for non Bluetooth lockboxes or for smartphones that do not have the latest Bluetooth technology
For more videos, check us out on
Best Practices
Because practice makes perfect