Answers to Your Most Common Questions

These instructions can be carried out on a BLE® (Bluetooth®-low energy; Bluetooth®-enabled) lockbox only.

1. In the app, tap the hamburger menu.

2. Tap My Lockboxes.

3. Tap Take/Remove Ownership.

4. On the lockbox keypad, press ENT to “wake up” the lockbox. This will establish a connection with the app. You’ll see a flashing blue light on the lockbox.

5. In the app, enter your PIN and tap Take/Remove Ownership, or use Touch ID / Face ID.

6. The lockbox will be updated with your settings and will be in your inventory. On the popup screen, tap OK to complete the process.

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1. Renew your SentriCard® using a computer and a card reader with the SentriCard Utility.

2. Insert your SentriCard® into the lockbox. You’ll hear chirps, and CARD and CODE will light up on the lockbox.

3. Renew your SentriCard again using a computer and a card with the SentriCard Utility.

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These instructions can be carried out on a BLE® (Bluetooth®-low energy; Bluetooth®-enabled) lockbox only.

1. Launch the app on your device.

2. On the lockbox keypad, press ENT.

3. In the app, enter your PIN and tap OK, or use Touch ID / Face ID. The lockbox motor will begin turning and the lockbox key compartment will open.

4. On the popup screen, tap Continue.

Note: If the key is missing, tap to toggle for Key Missing. This will notify the listing agent.

5. On the Listing Detail screen, tap Done.

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These instructions can be carried out on a non-BLE (Bluetooth® low-energy; Bluetooth®-enabled) lockbox only.

1. Launch the app on your device.

2. In the app, tap View Nearby Properties.

3. The Property List will be displayed. Tap the desired property. If the lockbox is not currently assigned to a property, you’ll be prompted to enter the lockbox serial number.

4. Enter your PIN and tap OK, or use Touch ID / Face ID.

5. You’ll be given a code. Enter this code on the lockbox keypad and the lockbox will open.

6. In the app on the Listing Detail screen, tap Done.

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1. Insert your SentriCard® into the lockbox. Card and Code will light up on the lockbox.

2. On the lockbox keypad, enter your PIN and press ENT. READY will light up on the lockbox.

3. Remove your SentriCard®.

ꟷORꟷ

On the lockbox, press FUNC + 3 + ENT.

4. The lockbox key compartment will open.

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These instructions can be carried out on a BLE (Bluetooth® low-energy; Bluetooth®-enabled) lockbox only.

1. In the app, tap the hamburger menu.

2. Tap My Lockboxes.

3. Tap Release Shackle.

4. On the lockbox keypad, press ENT to ‘wake up’ the lockbox. This will establish a connection with the app. You’ll see a flashing blue light on the lockbox.

5. In the app, enter your PIN and tap Release Shackle or use Touch ID / Face ID.

6. Tap OK. If the lockbox is not already assigned to a property, you’ll be prompted to assign the lockbox to a property. If the lockbox is currently assigned, unassign it from the property.

7. The lockbox motor will begin turning and the shackle will begin to detach. Hold the lockbox firmly to ensure it doesn’t drop to the ground.

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1. Insert your SentriCard® into the lockbox. You’ll hear chirps, and CARD and CODE will light up on the lockbox.

2. On the lockbox keypad, enter your PIN and press ENT. READY will light up on the lockbox.

3. On the lockbox keypad, press Func + 1 + ENT. You’ll hear triple beeps. The lockbox motor will begin turning, and the shackle will begin to detach. Hold the lockbox firmly to ensure it doesn’t drop to the ground.

Note: When using Func + 1 + ENT to release the shackle, wait for the motor to reset itself and the DND light to go out before reinserting the shackle into the lockbox.

To reinsert the shackle, firmly press it into the lockbox. The shackle is reversible, so it doesn’t matter which way you insert it.

You may have to wiggle it slightly to get it into the lockbox. You’ll hear or feel a click that confirms the shackle latch is engaged.

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This method of releasing the shackle can be used only with the SentriCard®.

1. Insert your SentriCard® into the lockbox. CARD and CODE will light up on the lockbox.

2. On the lockbox keypad, enter your PIN and press ENT. READY will light up on the lockbox.

3. On the lockbox keypad, press Func + 1 + shackle code + ENT. The shackle will release.

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1. Insert your SentriCard® into the lockbox. You’ll hear chirps, and CARD and CODE will light up on the lockbox.

2. On the lockbox keypad, enter your PIN and press ENT. Ready will light up on the lockbox.

3. On the lockbox keypad, press FUNC + 2 + MLS number or street address + ENT. READY will light up on the lockbox.

Note: The SentriCard® must be renewed from a computer and a card reader afterward in order to update this information.

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The Call Before Showing (CBS) code is an additional code that may be required to access a lockbox key compartment. It’s used when the listing agent wants to be notified about a showing prior to the actual showing date and time. Not all lockboxes are capable of using a CBS code.

As the listing agent, you can use the SentriKey® Real Estate app to enable/disable CBS mode on a Bluetooth® lockbox. You can use this feature as long as you have permission from your association.

To enable CBS mode:

1. In the app, tap Lockbox Tools at the top.

2. Tap Enable CBS Mode.

3. On the lockbox keypad, press ENT to ‘wake up’ the lockbox. This will establish a connection with the app. You’ll see a flashing blue light on the lockbox.

4. In the app on the list of lockboxes, tap the desired lockbox serial number.

5. Enter your PIN and tap OK, or use Touch ID / Face ID.

6. On the popup screen, tap OK to complete the process.

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The Call Before Showing (CBS) code is an additional code that may be required to access a lockbox key compartment. It is used when the listing agent wants to be notified about a showing prior to the actual showing date and time. Not all lockboxes are capable of using a CBS code. You can use this feature as long as you have permission from your association.

To enable CBS mode:

1. Insert your SentriCard into the lockbox. CARD and CODE will light up on the lockbox.

2. On the lockbox keypad, enter your PIN and press ENT. READY will light up on the lockbox.

3. On the lockbox keypad, press FUNC + 6 + 9 + ENT. READY will light up on the lockbox.

To disable CBS mode:

1. On the lockbox keypad, press FUNC + 6 + 8 + ENT.

Use a CBS code with your SentriCard® to open a lockbox:

1. Insert your SentriCard® into the lockbox. CARD and CODE will light up on the lockbox.

2. Remove your SentriCard®.

ꟷ OR ꟷ

On the lockbox keypad, press FUNC + 3 + ENT. CODE will begin blinking on the lockbox.

3. On the lockbox keypad, enter the CBS code and press ENT. The key compartment will open.

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The Call Before Showing (CBS) code is an additional code that may be required to access a lockbox key compartment. It is used when the listing agent wants to be notified about a showing prior to the actual showing date and time. Not all lockboxes are capable of using a CBS Code.

As the listing agent, you can use the SentriKey® Real Estate app to enable/disable CBS mode. You can use this feature as long as you have permission from your association.

1. Insert your SentriCard® in the lockbox.

2. On the lockbox keypad, press Card and Code.

3. Remove your SentriCard® or press FUNC + 3 + ENT. The CODE light will blink.

4. On the Lockbox keypad, enter CBS Code + ENT. The key compartment will open.

The NXT/NXT Wireless (blue) and The Bluetooth® REALTOR® Lockbox(gray) have an internal lithium battery. The batteries in these lockboxes can last up to 6 years, depending upon climate, storage and use.

Note: Do not remove old batteries from a lockbox until you have a replacement in hand. Also, do not carry unpackaged batteries in your pocket or purse as metal objects could cause a short circuit and thereby cause bodily harm or property damage.

What you Will Need

To replace the battery in an NXT/NXT Wireless (blue) or a Bluetooth® REALTOR® Lockbox (gray), you will need:

• 2 lithium type Panasonic CR123A/CR17345 batteries. Contact your Association/Board to obtain batteries for your lockbox
• A Phillips -head screwdriver to remove the battery cover screws

Note: If the lockbox shows no signs of activity and you cannot access the key compartment, the battery is dead. You can use a Power Paddle to provide a temporary charge to the lockbox and access the battery compartment. Contact your Association to obtain a Power Paddle.

How to Replace the Battery

Follow the instructions below to replace the battery in a NXT/NXT Wireless (blue) or Bluetooth® REALTOR® Lockbox (gray):

1. Use the SentriKey® Real Estate Mobile App or your SentriCard® to open the lockbox key compartment.
2. Use a Phillips-head screwdriver to remove the battery cover screws.
3. Flip the battery cover open and reveal the two batteries.
4. Remove the two Panasonic CR123A batteries with a screwdriver (or a finger).
5. IMPORTANT: Do not remove old batteries from a lockbox until you have a replacement in hand. Do not carry unpackaged batteries in your pocket or purse.
6. Using two, new Panasonic CR123A batteries, install each battery into their battery cavity with the negative terminal going in first. The terminals are staggered, so the batteries will be facing opposite directions. Refer to the battery cover for proper battery terminal positions.

Note: Incorrect installation of the lockbox batteries may result in damage to the product or property. This could also result in serious injury and void the lockbox warranty.

1. After putting the new Panasonic batteries into the lockbox, install the battery cover.  There are tabs on the bottom of the cover that slide under the hooks directly above and behind the battery cavities. Slide the tabs in under these hooks at an angle and lower the front of the cover down flat.
2. Re-install the two battery cover screws with the Phillips-head screwdriver.
3. After you replace the batteries in the lockbox, update the Last Battery Replacement status on the SentriKey Real Estate Website. Use the following steps to do this:
4. Log in to the SentriKey® Real Estate Website.
5. Go to the My Lockboxes page.
6. Search for the lockbox serial number and click on it.
7. On the Edit Lockbox page, you can find the Last Battery Replacement field in the System Information Update the Last Battery Replacement field with the most accurate date.
8. Save your changes after updating this information.

Note: The lockboxes have a memory backup circuit that will retain the lockbox settings and timekeeping system during a battery replacement. The memory backup circuit will only operate for a few minutes after the batteries have been removed from the lockbox. It is recommended to update the lockbox clock after every battery replacement.

Get Help

If you need any assistance in changing the battery, please contact SentriLock Support at 513-618-5800. SentriLock Support can also assist you in resetting the lockbox’s internal clock or using the Power Paddle.