Picture this: You’ve managed to score a much-sought-after appointment for one of the hottest listings in a coveted neighborhood. It’s the first house you’re showing to your new clients – and their 3-month-old colicky baby. It’s starting to rain. Hard. The four of you are huddled under the house’s tiny portico as you start to access the lockbox. You’re feeling a bit pressured, and your mind suddenly goes blank. You can’t remember your password/PIN. Now what?
No worries! Our SentriLock Customer Support Team is just a call away to get you on track, into the property, and on your way to providing a great client experience (and, hopefully, a sale, too).
We’re here to help.
As a wholly owned subsidiary of the National Association of REALTORS® – America’s largest trade association representing over 1.4 million members – SentriLock is one of the most trusted solution providers in the real estate industry. Since SentriLock’s founding 18 years ago, we’ve been right here, serving more than 400,000 REALTORS® to achieve over 10 million home sales. You can be sure we’ve got you covered, too.
It’s who we are and what we do.
While we’re committed 100% to supporting you, the first line of support is delivering great products that are intuitive to use. We’ve built our lockboxes to withstand just about anything, with Bluetooth® connectivity and the longest-lasting batteries available in the industry. And, the mobile app you use to open those lockboxes is designed to make your experience fast, easy, feature-filled, and stress-free.
Still, we understand that sometimes a little help is need to power ahead.
Best support, hands down.
That’s why our products – and you – are backed by a strong, knowledgeable, and ever-adaptable Customer Support Team. Every team member receives hours of extensive training before fielding their first call, with ongoing training part of our culture and commitment. In fact, each team member logs at least 30 hours of additional learning annually.
As a SentriLock member, you’re backed by a live, U.S.-based Customer Support Team available from 8 a.m. to midnight ET, 7 days a week. We’re committed to providing you with world-class customer service and currently have a 22-second call wait time average and 96% customer satisfaction rating. We keep a close eye on those numbers and work diligently to improve upon them every month. One of our six core values is being Customer Focused, and that’s not just lip service around here. It’s the commitment that drives everything we do. Our job is to make you a superhero – and look like one in your clients’ eyes!
And, just as you might need support now and then, we recognize that our team members might, too. That’s why each is assigned to an internal team headed by a dedicated manager. This ensures that everyone gets the undivided support and attention they need to be able to serve you better in all instances. For example, when the pandemic required a work-from-home solution for our team members, we pivoted quickly and outfitted each with the necessary equipment, aid, and training. We couldn’t afford to miss a beat, because we knew you couldn’t. We know that real estate is your livelihood. That’s why we’re here.
Rest easy; we’re not going anywhere.
We’re proud to be the Official Lockbox Solution of the NAR. Our relationship with the NAR provides an uncommon level of stability and assurance that our products, services, and support are here for you – for the long haul. So, whether you’re a lockbox customer, a SentriKey Showing Service™ customer (with its own dedicated Customer Support Team), or both, you can rely on SentriLock to be there for you (rain or shine)!
Got a question? Our Customer Support Team is here for you!
SENTRILOCK LIVE SUPPORT
8 a.m. to midnight ET
7 days a week
Canada and toll-free: 1-877-736-8745