Tips and Tools

Banner 6We’re working for REALTORS® every day of the week and we keep our focus on your needs and enhancements for the future. Below we have our instructional YouTube video so that you can see how to use many of the SentriLock features.

Tutorial Videos can be found on our YouTube Channel.youtube_logo


white lockboxWe have also included below a great list of Best Practices that will help working REALTORS® maximize the ease of use and benefits from the SentriLock system.

These practices will also help ensure that the Lockbox will function properly and for its normal lifespan. Please consider the following tips, and visit the provided links for additional details on any of the items. If you have suggestions, email us here.

Best Practices

Always assign your REALTOR® Lockbox to the listing.
Set up showing notifications.
Always hang your REALTOR® Lockbox vertically.
Renew your card after assigning a Lockbox to a listing, or making any customization changes.
Set up Card Expiration notifications.
Link your SentriCard® to your Mobile Phone.

If further assistance is needed, you can obtain free support from SentriLock in one of the following ways:

    • SentriLock Card Utility or REALTOR® Lockbox Web Site: The best way to reach SentriLock support is via our support website. Click the Support button on the toolbar in the REALTOR® Lockbox Web Site or SentriLock Card Utility. Click Add Ticket to send a message to SentriLock Support. The SentriLock Card Utility can be found here.
    • E-mail: You can send e-mail to SentriLock support on your own or from the Tech Support Page.
    • You can reach SentriLock Technical Support for live support between the hours of 8 a.m. and midnight (ET)
      • US Customers: 513-618-5800
      • Canada and Toll Free: 1-877-736-8745
      • A 24 hour automated support line is available to retrieve a code to renew your SentriCard® or to retrieve a One Day Code for a Lockbox.
      • Email:
      • REALTOR® Lockbox Website:’ll need your SentriLock ID and Password to login.)
        • A live chat option is available from this website.