Tech Support

Banner 4You can reach SentriLock Technical Support for live support between the hours of 8 a.m. and midnight (ET)

  • US Customers: 513-618-5800
  • Canada and Toll Free: 1-877-736-8745
  • A 24 hour automated support line is available to retrieve a code to renew your SentriCard® or to retrieve a One Day Code for a Lockbox.
  • Email: support@sentrilock.com
  • REALTOR® Lockbox Website: http://lb.sentrilock.com (You’ll need your SentriLock ID and Password to login.)
    • A live chat option is available from this website.

Phone Renewals:

For SentriCard® renewals or to obtain a One Day Code (if allowed by association) over the phone:

  • Have your SentriCard®, PIN, and a Lockbox ready
  • US Customers: 513-618-5800
  • Canada and Toll Free: 1-877-736-8745
  • Press 2 for the automated phone system
  • Follow along with the prompts

SentriLock Card Utility:

The SentriLock Card Utility can be found here.