• REALTORS Association of York and Adams Counties Support Success of its Members through SentriLock Renewal

REALTORS® Association of York and Adams Counties Support Success of its Members through SentriLock Renewal

The Customer

Shanna Terroso is the Executive Officer for the REALTORS® Association of York and Adams Counties (RAYAC) in Pennsylvania. The prime mission of RAYAC is “to be the advocate for real property rights, promote high standards of professionalism and support the success of our members.” Shanna recently sat down with SentriLock to give insight behind a challenge they faced and an update on recent changes the association has undergone.

The Story

Fourteen years ago, RAYAC switched to SentriLock from a previous provider due to customer support challenges. Shanna states that “the previous provider neglected to give the customer support that our members so desperately needed.”

SentriLock’s customer support, combined with technical advances such as secure temporary access, have proven to be invaluable for the RAYAC. Half of RAYAC uses SentriLock products and the other half uses a competitor’s products. By granting secure temporary access through the SentriLock app, both sides of the association can do business in the same market.

RAYAC not only made showings a more secure process, but with an upgrade to the SentriLock Bluetooth® Lockbox in 2018, showings are more efficient than ever. Shanna affirms, “I can tell you that I have not experienced a smoother upgrade conversion process. Our members love the new Bluetooth® lockboxes and the capability to access those lockboxes with the SentriLock app.” Approximately 98% of RAYAC members now use the SentriLock app.

Shanna goes on to explain the benefits her association received when using the SentriLock integration feature. “The favorite feature of the SentriLock lockbox system is the integration with Realtors Property Resource (RPR) and HomeSnap. As soon as you access the mobile app and open the lockbox, you are asked if you want to provide that listing information integration. Many of our members love that feature of the program.”

At a Glance

Customer: REALTORS® Association of York and Adams Counties

Type of Install: Upgrade

Number of Lockboxes deployed: 3937

 

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