We’ve Got Your Back: Solution Brief

Switching Solutions Has Never Been Easier

Our team is on your side from the beginning with implementation support including setup, integration, member communication help, weekly touchpoints, training, and more. You’ll also have a dedicated Customer Support Manager through implementation and beyond. We make switching solutions simple with our white-glove service approach, ensuring your experience is fast and risk-free.

Continued Support and Resources

Your members are never out there on their own when you choose SentriLock. Your team can rest assured that our live, U.S.-based Customer Support Team is available for you from 8 a.m. to midnight ET, 7 days a week. We’ve also created accessible tools like online help topics, how-to videos, an agent orientation eLearning course, product briefs, and more.

• 96% customer satisfaction rating
• Tenured support team with ongoing product training
• Phone, live chat, or email support from 8 a.m. to midnight ET, seven days a week
• Live training sessions for lockbox and showing service solutions offered multiple times weekly
• Online resources including help topics, how-to videos, and on-demand training courses