LEVERAGE ANALYTICS FOR YOUR ADVANTAGE

At SentriLock, we strive to provide exceptional customer service and superior products.

Beyond our state-of-the-art lockboxes and the technology that supports them, we offer an invaluable – though sometimes overlooked – benefit to our Customers. These tools come in a wide variety of metrics, analytics and visual data that provide vital insight into understanding your business, agents and SentriLock products and their usage.

By simply logging into the SentriLock Lockbox Website, Administrators can view a variety of reports, with corresponding charts and graphs providing metric analytics. This data reveals a snapshot of system activities month-by-month and over the past year. It can be used for internal decision-making, training, comparisons, presentations and more.

Here is a brief description of some of the various reports available:

BREAKDOWN OF ACCESS BY TYPE

This analysis shows how agents are opening SentriLock lockboxes: by SentriCard®, Bluetooth® access, the SentriSmartTM Mobile App or One Day Codes. Reviewing this data can help determine how agents are accessing lockboxes in your area. This report will also help you track the adoption of the SentriSmartTM Mobile App and the usage of One Day Codes.

SPEED OF ACCESS REPORTING

This data set demonstrates speed of access reporting for a Customer compared to the national average. This information will help you analyze how quickly your listing agents are notified of a showing and can solicit feedback to help progress their sales process.

AVERAGE SPEED OF ANSWER

This report details SentriLock’s customer service center’s average speed of answering calls. It is a phenomenal tool to track how quickly SentriLock is able to provide your agents answers when they call our support center.

TOTAL ACCESSES BY MONTH

This set of data compares the total access by month. The National Association of REALTORS® uses it to compile a foot traffic report that predicts home sales for the next quarter. Examination of these numbers can lead to specific insights about trends in your area!