Common Customer Questions: 3 Support Solutions

Your colleagues asked, we answered! This month’s SentriLock Support Solutions addresses a trio of questions recently fielded by our world-class Customer Support Team. These quick Q&As may be just the help you need so you can spend more time selling and delivering great experiences for your buyers and sellers.

Q: Is there a way to get more detailed listing information?

A: Sure thing! Our Property Data Integration feature in the SentriKey® Real Estate mobile app enables you to transition seamlessly into third-party apps to access the detailed listing information you need to provide a great buyer experience. Our integration partners include RPR, HomeSpotter, Homesnap, and Matrix – and our latest, Remine. Watch for more additions in the future!

Here’s how to access the Property Data Integration feature:

• Tap the hamburger menu in the upper-left corner of the SentriKey® Real Estate mobile app.
• Tap My Listings.
• Tap Listing Detail Integration. Move the slide button so the blue area is revealed.
• Choose a listing detail service.

Q: My association recently onboarded with the SentriKey Showing Service®. What number should I call if I need support?

A: We’re happy to assist you with your showing service needs. We have a trained, dedicated Showing Service Customer Support Team on hand from 8 a.m. to midnight, seven days a week. Just give us a call at 513-618-5814 or email us at showings@sentrilock.com.

You can also visit our Support page for FAQs, how-to videos, and featured help topics.    

Q: Do you have any materials that would help me quickly learn how to use the mobile app?

A: We sure do! We’ve created a 30-minute interactive eLearning on-demand course – SentriLock Agent Orientation – that shows you how to leverage the SentriKey® Real Estate system to maximize property access control. It focuses on getting started with the app, opening a lockbox, assigning a lockbox to a listing, showing a listing, managing your schedule, enabling the Agent Safety feature, and more. Check it out for a fast start!

Related: See our previous SentriLock Support Solutions posts:
April 2021
March 2021
February 2021

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Got a question? Our Customer Support Team is here for you!

LOCKBOX LIVE SUPPORT
8 a.m. to midnight ET
7 days a week

513-618-5800
1-877-736-8745 (Canada)
support@sentrilock.com

SHOWING SERVICE LIVE SUPPORT
8 a.m. to midnight ET
7 days a week

513-618-5814
showings@sentrilock.com