SentriLock Is Here for You: 3 Support Solutions

Need help adding a lockbox to a new listing? Got a question about an app feature or function? As a SentriLock member, you can rest assured that our live, U.S.-based Customer Support Team is available for you from 8 a.m. to midnight ET, 7 days a week. We’re committed to providing you with world-class customer service, with a 22-second call wait time average and a 96% customer satisfaction rating. We’re here to get you the help you need FAST so that you can have a great experience … and deliver a great experience to your clients.

With this in mind, here are answers to three questions recently fielded by our Customer Support Team that may be helpful to you. Happy selling!

Q: Can I manually add a lockbox to a new listing using my phone?

A: We know that in today’s market, every minute counts when setting up a new listing. If your new listing has not yet imported to our records, you’re able to manually add the listing to our system. You’ve been able to do this via our client-only SentriKey® Real Estate (SKRE) website, but you now have the ability to do so using your SKRE mobile app.

To manually add a listing in the SKRE app:

  1. Open the SentriKey® Real Estate app on your mobile device.
  2. Tap the three lines in the top-left corner.
  3. Tap My Listings.
  4. Click on the plus sign in the top-right corner.
  5. Fill out the address information.
  6. Click Add New Listing.

To manually add a listing in the SKRE website:

  1.  Log in to lockbox.sentrilock.com.
  2.  Tap My Listings.
  3.  Tap Add a Listing.
  4.  Fill out the Add Listing page.
  5.  Tap Save Changes at the bottom of the page.

Once this is completed, you can provide lockbox access to others (photographer, contractor, stager, etc.) so you can sell the property fast!

Q: How do I enable the Agent Safety feature on my phone?

A: We’re committed to your safety and offer the Agent Safety feature in the SentriKey® Real Estate app. You can set up can set up an emergency contact(s), and the Agent Safety feature will automatically and discreetly alert the emergency contact(s) if you indicate that you don’t feel safe or can’t confirm that the environment is safe. Here’s how:

  • In the SentriKey® Real Estate app, tap the three lines in the top-left corner.
  • Select My Settings.
  • Tap Agent Safety.
  • Tap Enable Automated Safety Check.
  • Read and Accept the Release Agreement.
  • When prompted, enter your PIN and tap Accept. (If enabled, the Touch ID prompt will appear).
  • From the Agent Safety settings page, add an emergency contact. Do this by tapping on the blue + button next to Safety Notification Contacts. After selecting a contact and tapping Continue, you will receive a confirmation screen.

Video: How to Enable the Agent Safety Feature

Q: Are there ways to reach Customer Support other than by phone?

A: Sure! We’ll respond quickly to your questions/requests by email and chat. Our email address is support@sentrilock.com (for Lockbox support) and showings@sentrilock.com (for Showing Service support). You can reach us via Chat through our client-only SentriKey® Real Estate website. We staff our Chat line from 8 a.m. to 8 p.m. ET. Here’s how to reach us:

  1. Sign in to the website at lockbox.sentrilock.com.
  2. Choose “Live Support” from the left-hand side of options.
  3. Follow the instructions to begin chatting with one of our Customer Experience Specialists!


Related: See our previous SentriLock Support Solutions posts:
May 2021
April 2021
March 2021
February 2021

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Got a question? Our Customer Support Team is here for you!

LOCKBOX SUPPORT
8 a.m. to midnight ET
7 days a week

513-618-5800
support@sentrilock.com


SHOWING SERVICE SUPPORT
8 a.m. to midnight ET
7 days a week

513-618-5814
showings@sentrilock.com

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