CRM Spotlight

“Providing outstanding customer focus is one of our guiding values at SentriLock, and, as such, at the heart of everything we do. Each month, we’d like to honor one of our dedicated and professional Customer Relationship Managers (CRMs) who contribute to making our customer service the best in the business.”
–Scott Richardson, General Manager at SentriLock, LLC


Customer Relationship Manager, Erika Tirey, has been with SentriLock for five years. Her success during her short time in the company demonstrates SentriLock’s commitment to investing in employees and promoting from within whenever possible.

Erika started with SentriLock as a level one customer service representative, worked her way up to floor supervisor and then to her present position as a CRM. In her current role as a CRM, Erika is the day-to-day point person for member Association administrators.

Erika was attracted to SentriLock for its reputation for being a values-driven, mission-oriented, yet fun, place to work.

“I had several friends who were working at SentriLock and really loved it,” she says. “Working somewhere where everyone believes in their mission, vision, products, and service is the key to having a happy and satisfying career. I’m glad I found that here at SentriLock.”

According to Erika, exceptional customer service is a value that is incorporated into every facet of the organization. “Our priority is our customers. We make sure they are satisfied, and we are delivering the utmost service to them every day.”


SentriLock also knows how to have some fun, often while doing well on behalf of local charities. Erika recalls a couple of her favorite activities on the job, including a celebratory pie in the face for General Manager, Scott Richardson, from Human Resources Director, Geri Morgan, when the company’s canned food drive goal was met on Pi Day (March 14th). “It was hilarious, and we even captured this epic event with a slow-motion video posted on Instagram,” she shares.


Erica predicts continued innovation, adding of new products and systems to meet the needs of customers in an ever-
changing world: “The job never gets boring because it is always adapting to new concepts and ideas to make things more efficient and effective.”

Thank You Erika for your dedication & service to SentriLock.