SentriLock Manager is Awarded Help Desk Institute (HDI) Certification

Zac Gilbert of SentriLock Takes Steps to Align Support Practices with Global Best Practices

Cincinnati, OH (Feb 10, 2010) – SentriLock’s Senior Manager of Support Services, Zac Gilbert, has earned his Help Desk Institute Certification. HDI leads and promotes support professionals by empowering members through access to timely and valuable industry information, encouraging member collaboration, establishing open standards, and providing globally recognized certification and training programs. In the company’s never-ending quest to improve their Support Services, they sponsored Gilbert to get his HDI Support Center Manager Certification.

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