How To Monitor Social Commentary

The following is from a blog written by Stephen M. Fells on November 20, 2009.

“Some people ‘get’ how to monitor their brand online and others don’t; SentriLock gets it.

The following is a real chain of events that happened this week. They start off good, get bad and then get really good really quickly; it’s a perfect example of how to turn something negative into something very positive.”

To read the entire blog post, click here.